Serendipity Day Spa on Durham - Greater Sudbury, Ontario

Nancy Raymond

Un gros merci à toute l'équipe! Treated like a queen first by my husband who bought me the Ultimate package and treated like a queen all day by the team of prefesionnals. L'ambiance était parfaite, la nourriture, les traitements! Un MUST à découvrir. Thank you for this amazing day 🙂

Cotnoir Stéphanie

Super service! Demander pour Kalen!

Aaron Barnard

The staff and atmosphere is incredible. They’re always really helpful, cheerful and it’s always clean. They offer discounts relatively frequently and will work to get you what you’re striving for.

My reason for going was for laser hair removal. I’ll start by saying I have fair skin and hair so it’s more challenging to target those follicles. The results I’ve gotten from the experience weren’t as effective as I’d hoped (still hairy and grows back relatively quickly). Got some patches that the hair has slowed or stopped but the majority is still there. This all said I know it works it just didn’t work for me and that’s all I can really speak towards.

I’d still recommend this place to others that don’t have pale skin and hair cause as I said before I know it works from friends that have gotten it done and they do go over and above for their customers.

Tanin Hemmat

LASER HAIR REMOVAL-
I am very disappointed with the laser hair removal services. When I signed up, I was assured that 80–95% of my hair would be removed with their BOGO deal, but after completing the sessions, only about 50% of my hair is gone. I feel the promises they made were misleading, especially considering my cultural background (I’m Persian) and the fact that I naturally have more hair. It seems the company may not be familiar with treating clients with thicker in certain areas or more abundant hair, which could have influenced the results.

Additionally, I believe their approach to the treatment was not ideal. They started with low laser settings and gradually increased them, whereas other clinics (based on my research) begin with higher settings from the start leading to better results. This could be a significant reason why my results were less effective compared to others.

On top of that, their scheduling practices were good at the beginning . But it’s been frustrating towards the end of my treatment plan as they canceled multiple appointments—twice in a row due to technical issues with their Machine. Although I understand it’s out of their control as accidents happen but their communication could have been more effective! One time, I was already on my way before I learned the appointment was canceled via email, and another time, they only sent an email the day before without any call. I find this level of communication highly unprofessional, especially since customers have to prepare by shaving beforehand. For example, I shaved just before my appointment today, only to realize it had been canceled via an email I missed a day ago. This kind of disorganization caused unnecessary inconvenience and extended the gaps between my treatments, which delayed my results even further. Now I have to shave again in two days, getting razor bumps and hoping this time around it won’t get cancelled.

Overall, I am mostly dissatisfied with their service. Although Monique is a very nice lady, but I expected much better communication, and most importantly, results.

Caroline

I love Serendipity! I've been to several day spas in the city but this is now my go-to spot. Emily provides the best manicures and pedicures. Her attention to detail and the client care she shows is so appreciated. The other staff members are wonderful as well, including Laura at the front desk, so helpful and welcoming. I highly recommend this place!

Saoirse Dunne

I went here for the package. My nails and pedicure were done great. But when it came down to the massage, the girl was quite abrupt and rude, saying I missed my session when the package is booked by the spa. Meaning they should have accounted for the proper time for the 2 hours of nails, which they didn't. I also got a lash lift but was quite disappointed when it didn't even last a weekend. For me, the price isn't worth it for the lash lift or the massage. If anything, it's way overpriced for the product you get.

Shrink with me

I went to your spa today at 11:15. I was not told to show up early or was I sent any paper work. Upon getting there the girl that gave me the massage filled it out on her phone with me. I was told that was part of my massage time and I was charged for a 45 minute massage that lasted only 30 minutes. I also expressed my problem areas a few times which was my neck and it was only worked on for 5 minutes. I went there because I was unable to move my neck and I left there still not able to move my neck.

K

I had my first appointment at Serendipity today to get my lashes done by Christina P. and I couldn’t be happier! She did an amazing job and her personality is unmatched. She made recommendations based on what I wanted and she used different sizes of extensions to really give my lashes dimension. The whole vibe was great and Christina is so so awesome. I will definitely be back!