M Wright
1/5
Chose this 'spa' based upon online reviews (rated 5*). Went with an open mind and was looking forward to a relaxing experience.
Doors were locked upon arrival. Provider late; said she missed her bus. Shoes were to be removed but floors were cold and did not seem very clean. Was offered the one pair of large sandals at entrance (they were dirty!). I cleaned my flipflops off and asked if ok to wear them. This will seem like a harsh review but it is warranted to prevent others from a similar experience.
Older washroom with toilet paper rolls on a holder on the floor (should be a dispenser, easy to access). Watered down hand soap. No soft music upon arrival.
Treatment room furnished with old electric fireplace (tacky). Massage table had very, very old flannel sheets (from the 70's as they were in my childhood home too). Sheets were rough and 'pilly'; there were several strands of hair that I picked off. I TRIED to remain optimistic about the treatments. The table was lumpy and very uncomfortable, though. I was soooo cold and told the provider several times but she did nothing! She said the fireplace gave off heat?! A door kept opening right into the treatment room during the session (there is a screen that blocks the door but it was uncomfortable to think that someone was looking into the room or potentially coming in). Could hear the conversation in the room next door (another business). Provider did not explain what she was doing for either treatment and did not present the products to me in advance (eg. for the facial and massage--the oils, lotions, equipment, etc.). The head massage was not worth it at all; my hairstylist does a much better job! It appeared that a disinfectant wipe was used on my feet. The texture felt like one (it was not a cloth). Also I heard a crinkly sound which I thought could be the provider wearing gloves. Later, I saw a container of disinfectant wipes on the other massage table (beside me). The wipes were anti-fungal and meant for heavy duty cleaning of surfaces! I asked the provider whether she used wipes on my feet after the session was over. She said she only used them for cleaning and not for my feet. But my feet were dry later in the day which makes no sense after oils were applied? Not certain but it sure felt like wipes.
The massage table was lumpy and very uncomfortable. I was there on my back for almost 2 HOURS! The provider did the facial in the same room. I should have been sitting upright (later the owner said that I should have been in another room, sitting upright for the facial). My back was sore. The provider did not explain anything--products, next steps, when she was leaving the room, etc. It was so strange and discomforting.
I asked for a wet face cloth after the oily massage but the provider said that she had just put serum on my face....yet...I am the client and I wanted a cloth so it should have been provided. I wanted to clean off the excess oils on my neck, arms, hand, etc. before getting dressed. There is no shower to rinse off. I used the rough sheets to wipe off although I was very cold in that room. The music was the same for 2 hours--kept repeating. It was a dripping water sound. Not soothing at all.
The owner arrived just before I was leaving. I gave her much of this feedback. I took the high road and paid for the services but it was not at all worth it. I paid because this is a small business but the owner should have offered something due to all of the problems.
Unfortunately, I cannot recommend this place at all. There are many other cleaner, quality spas out there that warrant one's patronage. Very disappointing.
Update: I contacted the owner again to request a refund as after considering all of the issues, the experience was not worth it at all. It was supposed to be a spa day but it was horrible. Owner has not replied to my 2 emails.
