Polish'd Nail Lounge - Miami, Florida

ADRIANA ALBERT

I had been going here for a while and really liked it but as so often happens, the place gets dirty and the service begins to crumble.they cut my toenails so short and they’re all uneven.
I paid $27 for removal of dip and paint them and please see the pic how the color was removed. A joke, my fingers are all red.
What a shame, I really loved this place, today was my last time.

Samantha Katz

They were really nice but this is probably the worst manicure I have ever gotten and I kept having to beg her to paint the side of my nails… just really messy and obviously not good

Regina Espinosa Parra

Disappointing. Horrible work and they do not listen to your requests. On top of all of that, the whole time she was talking to another employee, unprofessional tbh.
The overall result was very disappointing, besides the uneven shapes and lengths, the manicure was extremely bubbly and poorly done - it started chipping (and fell off) after 2 days when usually gel manicure lasts me for 3-4 weeks.
Would not recommend.

Indee Sa

I went for my first time without an appointment booked and called before closing to see if there was any availability. The location kindly accommodate me last minute and fit me in before closing. When I asked for a specific nail design they were happily willing to do it. I was super happy with the results and my nails have lasted over 3 weeks!

Nicole Pozos

Unfortunately my manicure was done incorrectly and I called immediately as soon as I saw my nails bubble to ask for a repair which someone kindly said please come back whenever and we will repair them. Which is exactly what I did the next day and the receptionist Nora who was extremely unpleasant rude and unwelcoming told me they would not repair my nails the very next day but I would have to pay for a new manicure and when I asked her to please call the manager she said no. She was so rude and started talking to me like I was asking her to do something insane. To make a note that I would be returning so I could speak to the manager since she was very bothered and stressed about my complaint and request. She refused to make a note saying that I would come back and treated me like as if I was asking her to do something completely bizarre. The absolute worst customer service and making a scene.

Dayana Ferrer

They don't deserve to have a clientele, lousy customer service, they robbed me. To think that I went twice a month and I have sent several friends to the place.

I have been a customer for more than a year and half, and I feel cheated, robbed, on March 11. I paid with my credit card, at the moment I did not receive a receipt or a message from the bank with the charge, they ask me to pay in cash and I paid in cash, On the third day the charge appears in my bank as pending. I immediately went and notified the manager, he told me wait because it is pending. The charge if it was approved to the trade is to say I paid twice ($100) for my manicure. I went again and the manager was not the same, they told me that nothing can be done. Today I go and talk to the manager and he tells me that he is sorry. I showed my account statement and he sees that they did not return it to me. The bank says that it cannot return the money that I spoke with the establishment since the statement was closed. I wonder for $50 they lose a client who goes twice a month? where is the customer service and the solution. I do not have the receipt of the cash paid because she told me that she did not have a receipt that excused her. Let me know immediately and they remembered my case, but today they say they don't remember what happened. Very badly. I feel robbed! If I go and do not pay if they call the police? Who defends the client in a situation like this? they are abusers!!! Do not return it and if you go do not pay by card! Take forecasts with this with the business.

Jp R

Service is very acceptable and in general good. The waiting time is variable depending the day of the week. You can make appointments and probably that way you would avoid that situation.
The issue in particular here is the owner. Researching a little we realized is probably a cultural thing but is still a reason to don’t get them a better rating. He’s not very cordial or he just doesn’t have had management formation. Even tho the staff in general is polite, helpful and nice. Some of them need more information about the pricing and services but nothing that can not be trained for.
He has made, in all our visits, the atmosphere kind of tense. But besides that is an acceptable place to get your pedicure or manicure. Let’s not blame the workers for the owner’s dismissive behavior.

paris roach

This place has the worst communication ever. The person who does my toes Tammy does excellent work but I will book an appt communicate I’m running late and then they will say come in and place her with another client . This has happened more than once . lol if it happens again I’m finding somewhere else to go and taking my money elsewhere . Idk how hard it is to pick up the phone and say hey you will have to wait if you come in . Terrible customer service .